Frequently asked questions about Hey Bouquet
What is a Custom Order?
A custom order consists of any personalized flower arrangement that is requested and/or purchased by the customer, then made to order! This includes all flower bouquets, boutonnieres/button holes, corsages, flower crowns, flower baskets, flower sashes, pomanders, & ring pillows.
Can I order Flower Samples?
YES. You can order flower samples and/or a sample bouquet.
Ordering samples is strongly suggested prior to finalizing your full order, if you are unsure about flower colors or any other concerns, to avoid discrepancies later within the process or completion of your order
Sola Flower Samples/Bouquets
https://www.etsy.com/shop/HeyBouquet?ref=hdr_shop_menu§ion_id=20831125 (if change in color scheme is needed for sample bouquets, leave a note at checkout up to 3 colors)
Fabric Flower Samples here:
https://www.etsy.com/listing/192850719/fabric-flower-sample-color-swatch-fabric?ref=shop_home_active_18 (P = premium/special order color)
Can I cancel my order?
YES. You may cancel your custom order within 5 days after purchasing.
Can I get a refund for my order?
All sales are considered final after 5 days, including Deposits. After the 5th day, an investment is made to gather all necessary materials needed, then prepared to process your order, therefore is nonrefundable. Rush orders may be processed the same day or within 5 days, therefore voiding a refund. I do apologize, but I will not offer a refund for customers who do not read my lead times or policies.
Can I change the colors for my custom order?
YES. You can change the colors for your order, however, if processing has already begun and/or has been completed, an additional fee will apply to change color and/or make new flowers!
What are Sola Wood flowers??
Sola wood flowers are derived from the tapioca wood plant (also known as balsa wood), so they're all natural/eco friendly! The material is very soft, naturally cream/ivory colored, & resemble fresh flowers in appearance! You can expect some variation in color, just as any flower from nature. Some browns spots may be apparent; this is apart of the organic nature of the flowers, as they are made from wood shavings! The arrangements are dyed & combined with preserved greens & babies breath, which may be slightly fragrant. The sola flowers will NOT wilt & NO need to fluff flowers upon receiving! Much like preserved flowers, they will last a long time with proper storage. Just leave them in the original packaging & store safely away in the box & out of direct sunlight until ready to use!