Fall in L♡VE --- BOUQUET PROCESSING TIME 5-7 Weeks. Contact us For RUSH ORDERS
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Policies

Thank you for taking interest in Hey Bouquet! Specializing beautiful handmade fabric flower bouquets & more, perfectly suited for numerous wedding styles; from the elegant, modern, chic, rustic country, beach, & destination themed wedding (just to name a few), I hope that you'll find something you love! All creations were created by Renee. 


Don't see your colors...?? I love taking custom orders and "ANY" design you see here, can be customized in your color scheme. Checkout the satin fabric color chart in the link below. You can order flower samples to see your color combo combined

SOLA FLOWERS can be dyed & made to match your color scheme

https://www.etsy.com/listing/192850719/fabric-flower-sample-color-swatch-fabric?ref=shop_home_active_18

DISCOUNTS are offered on orders of $350 or more (Excluding Brooch, Burlap, Sola, Shell, & Feather Bouquets - Larger orders may be considered)

PAYMENT
A 50% deposit is required prior to beginning any custom made order of $150 or more. Remaining balance plus shipping cost must be paid in full before your order is shipped. Any custom order left unpaid after 30 days of completion, will be listed for resale or recycled, if there is no communication. 
Installment payments can be arranged as well. This is an extended service & courtesy offered to customers who are eligible. Terms will be discussed prior to ordering.

PAYMENT METHOD
I currently accept payments via PayPal, Visa, MasterCard, & Money Orders. **No personal checks** 

It is not necessary to have a PayPal account if you do not already have one, in order to submit payment. You can submit payment by checking out as a guest using your credit card info or Echeck transfer from your bank. Submitting payment via Echeck may delay shipping of your order, due to pending/delayed payment

SHIPPING METHOD
Large orders will be shipped Priority via USPS Priority Mail or FedEx Ground. Smaller orders will be shipped via First Class Mail. 

ESTIMATED SHIPPING 
Please note estimated shipping times for US: 1st Class Mail 2-5 days, Express 2-3 days. INTERNATIONAL: 1st Class Mail 10-30 days, Priority Mail 6-10 days  

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Buyers must contact customs should any shipping delays arise. These instances would be beyond my control.

RUSH SHIPPING
If you need rush processing & shipping with any order, please convo me; additional fees may be required. 

***PLEASE ENSURE YOUR SHIPPING ADDRESS IS CORRECT*** 

Any orders returned due to an address undeliverable or wrong address recorded, will require additional shipping fees to resend it. If any order is lost during transit, you will need to contact the company responsible, but rest assured I will do my best to assist throughout the process. Additional insurance can be purchased for your shipment if desired, but please let me know; it is not automatically included

REFUND (Custom made orders)
I will always address any questions or concerns & most certainly do my best to ensure that all customers are 100% satisfied. Please keep in mind that most items are customized, therefore no returns or exchanges will be accepted. Pictures will be sent for your approval before shipping on any custom made bouquet orders. 
All sales are considered final after 5 days including Deposits. After the 5th day, an investment is 
made to gather all necessary materials needed, then prepared to process your order, therefore is nonrefundable. Rush orders may be processed the same day or within 5 days, therefore voiding a refund. I do apologize, but I will not offer a refund for customers who do not read my policies or lead times.

COLOR CHANGE (Custom made orders)
An additional fee will be accessed, for color changes on any custom made order, after processing begins. Please be advised, sample flowers are available for purchase if unsure about colors or if you'd like to view them before hand. The fabric color chart can be used for reference to colors available below

https://www.etsy.com/listing/192850719/fabric-flower-sample-color-swatch-fabric?ref=shop_home_active_18 (P = premium/special order color)

RETURN/EXCHANGE (Satin Sashes)
Returns/Exchanges will be accepted for "plain satin sashes". NO refund for custom made flower sashes. Please contact me within 5 days after delivery of your item. If you wish to receive a refund, it will be granted minus shipping cost, only after I receive the return sash. Buyer must pay return shipping cost. I strongly encourage purchasing samples if unsure of desired color.

https://www.etsy.com/listing/233481076/bridal-sash-sample?ref=shop_home_active_14

DAMAGE
In the event of damage to your items during shipment, please contact me within 48 hours of receiving your package & I will fix or refund in accordance.


THANK YOU
Please know that every single order big or small is greatly appreciated! My goal is to offer high quality service from beginning to end. You can expect prompt responses/communication, attention to details, fast shipping, & proper packaging; furthermore, any assistance needed following shipment of your items will be offered as well.

REVIEW
If you are pleased with your experience while working together, then please don't forget to drop back by to leave a positive 5 star review. If for any reason you have questions or concerns about your purchase, please contact me prior to leaving a review so that I can help you.

STORAGE
Bouquets should be wrapped in a cellophane bag for storage. Some oxidation may occur over time with brooches.

HANDLING
Keep in mind bouquets made of brooches/jewelry, although sturdy, they are delicate pieces and should not be handled more than necessary

TRAVEL
Please handle bouquets with care when traveling. I recommend wrapping the ribbon around the handle and covering the bouquet in the cellophane bag provided. If flying by plane, place it gently under the seat in front of you.


Congrats on your engagement!! Please feel free to share photos of your special day :)